President’s Message: Learning from the Past to Lead the Future

 

The ASBO International president reflects on the insights gained and the leadership lessons learned at the 2025 Eagle Institute.

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Wanda M. Erb, PCSBA, SFO

 Published April 2025

Leadership is both timeless and ever-evolving. I recently had the opportunity to attend the Eagle Institute, where we explored the visionary leadership of John F. Kennedy, the use of emerging technology — television, in this case — as a political tool, and the critical importance of emotional intelligence.

The training also included a presentation from the U.S. Coast Guard that challenged us to rethink how we communicate at all levels of our organization, to “fail forward,” and to take time to reflect.

JFK’s Visionary Leadership 

One of the most impactful sessions centered on the leadership of John F. Kennedy. Through video clips, we explored how JFK’s rise in popularity coincided with the growing influence of technology.   

The debate between Kennedy and Nixon was the first presidential debate that voters could watch on television, giving visual perception a new role in political engagement. Kennedy masterfully utilized this emerging medium throughout his campaign and presidency.  His poise during debates and addresses, paired with his calm and confident demeanor, helped shape public perception of him as a competent and visionary leader.  

JFK inspired others through his vision, clarity, and confidence, as powerfully demonstrated by his “Moon speech.” He didn’t merely announce a policy goal to put a man on the Moon; he issued a bold, inspiring challenge for the American people to rally around.

No one is perfect, and we will all make mistakes, but when we stumble, we should “fail forward.”

The Power of Emotional Intelligence 

We also examined emotional quotient (EQ), or emotional intelligence, and how it has emerged as a critical trait for effective leadership. Through self-awareness, self-management, social awareness, and relationship management, emotional intelligence enables leaders to build strong relationships, manage conflict, demonstrate empathy, and thoughtfully navigate interpersonal relationships.   

JFK’s emotional intelligence was reflected in his ability to empathize, connect with people, and remain composed under pressure.   


Lessons from the U.S. Coast Guard 

We learned about the history of the U.S. Coast Guard and the importance of connecting, communicating, and collaborating.  


How we communicate matters.    

We were challenged to choose the most appropriate communication mode, recognizing that multi-modal messaging may be more effective than a single email.   

Effective leadership recognizes the importance of meeting people where they are and ensuring that communication is intentional and received. The practice of “leadership by walking around” was emphasized as a way to be more visible, not just to our direct reports but across the organization.    

Even with our best efforts, setbacks are inevitable. No one is perfect, and we will all make mistakes, but when we stumble, we should “fail forward.”  When we fail forward, we learn from mistakes, analyze what went wrong, adjust, and apply these lessons moving forward.   


Reflecting on Leadership 

As I reflect on the Eagle Institute, I find myself thinking more intentionally about my leadership skills — how I communicate at all levels of the organization, how well I listen and observe before acting, how I might improve self-reflection, and how to inspire people to want to do something.   

I also plan to look more closely at and reflect on projects, asking the following questions: What did we want to happen?   What did happen? What was the difference, and why? And how can we improve in the future? 


Gratitude and Looking Forward 

The Eagle Institute was filled with history, vision, and ways to improve. Thank you to the ASBO International staff and our presenters: Jeffrey D. McCausland, PhD, founder and CEO of Diamond6 Leadership and Strategy LLC; Steve Riccio, PhD, SPHR, PCC senior lecturer at Dickinson College; and Jody Maisano, Coast Guard officer (ret.) and president of Always Ready Consulting.  

I also want to express our deep appreciation to our friends at Equitable. Without their generous support, this event would not be possible.    

Leadership is a journey rooted in the lessons of the past, informed by present challenges, and inspired by the promise of the future. The Eagle Institute reignited that vision. I encourage you to join us in New Orleans next January to continue that journey together.

  

   

The Leader You Are. The Change You Drive.

Advance your leadership at the 2026 Leadership Forum in New Orleans, Louisiana, January 29–30, 2026, through focused tracks that strengthen your skills and broaden your perspective. Engage with professionals who truly understand your work and gain strategies, insights, and connections that support confident, effective leadership.

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