An example provided was monthly department meetings to see what everyone is working on and who is the best fit for a new project. More than 43% of respondents stated that they engage in planning communication regarding projects. Communications included:
Business officials who run a smaller office indicated they do not meet as often, as they know what projects are being worked on and by whom.
Summary: Business officials, whether in a large or small district, know what their team members are working on. Meetings are held to confirm that projects are assigned or on task. Assigning a project to a team member to gain additional experience or cross-training is an excellent idea, as it expands and strengthens the business office team's knowledge base.
Unfortunately, with limited funds and increased “to-do” items, the ability to manage, plan, and follow up goes to the bottom of the priority listing.
Question #2: Do you take on additional projects (tasks) to stay busy?
Of the respondents, 27% said yes, 30% said maybe, and 43% said they do not take on additional tasks to stay busy. Respondents indicated they are:
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Looking at additional projects in the sense of taking on effective projects; those projects that support the strategic plan, efficiency, collaboration, and move the needle in a positive direction for students and staff with the resources provided.
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Taking on the additional projects/tasks not to stay busy, but to utilize opportunities for the district that are too good to pass up, and also if the task is required. Some respondents said they took on new projects to improve processes, move forward with district priorities, and address gaps the district currently does not have.
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Some expressed frustration that there isn’t enough time to do the additional projects they would like to do. However, most responded that they take on extra tasks as needed, not necessarily to stay busy, but to support the district's overall team, organization, and strategic plan.
Summary: Business officials who are 1.0 employees should be classified as 1.5 employees. They are busy keeping the district moving forward and are willing to assist colleagues because, when all is said and done, it’s the right thing to do. It is about commitment to professionalism and dedication to the district. Unfortunately, with limited funds and increased “to-do” items, the ability to manage, plan, and follow up goes to the bottom of the priority listing.
Question #3: Do you follow a calendar/checklist each month to make sure you stay on task?
Of the respondents, 67% answered yes, 21% answered no, and 12% responded maybe. The percentage who answered “yes” was less than expected, considering the availability of planning programs and calendar alerts.
Question #4: What advice would you give to colleagues about prioritizing your duties to show support for this career and maybe offer a solution to a roadblock?
Results can be summarized into four key takeaways:
1. Taking the time to identify and learn automation opportunities can be challenging, but almost 100% of the time, it pays dividends down the road. It is also a motivator for others in the department to reduce mundane workloads so they can spend more time on “interesting” or more analytical work.
2. Blocking time in your calendar for small operational tasks as well as larger or strategic responsibilities is critical to ensure you don’t get bogged down with everyday challenges/meetings/walk-ins to the detriment of strategic or time-sensitive work. Using “time boxing” ensures you can make progress on the items you identify as priorities. It creates focus, helps eliminate perseveration, and encourages completing items within the allotted time (knowing there is no other time in the day to get them done).
3. Using your calendar system for reminders is also an incredibly easy way to stay on top of deadlines, check on items of concern a week or two after resolution, and hold others accountable. For example, an employee promises to have something critical done by Friday, so on Thursday, you set a reminder in your calendar to check on the progress and add another for Friday if it wasn’t completed by Thursday. This has the added benefit of not draining your time on the day after it was due because you have to deal with the consequences.
4. Speak with your colleagues at other schools before investing large amounts of time in a new project or issue. There is a high probability that someone else has already done the research or has a template that can save you time. Clearly, you have to be careful not to become a drain on your colleagues, but if you are judicious in your requests, this can be a critical success factor. Comparing and contrasting what works and doesn’t work at other schools can only help you not only in time management but in deliveries that consider angles/options/considerations you may not have identified on your own.
Comments offered in response to this question included:
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My advice is to stay highly organized with both scheduling and recordkeeping. I recommend keeping thorough notes on completed tasks, correspondence, procedures, and other key activities. This not only makes research, reporting, and audit responses much easier but also provides important protection and documentation for you.
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Network with school business officials within your state, region, and country through organizations such as ASBO, as these organizations provide a plethora of valuable insights and information.
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In small districts, there is often a lot of pressure to be the one taking care of everything. I think it’s important to set up systems that support day-to-day work and allow some time to focus on the bigger picture. Working with neighboring districts to share services also helps – for example, two districts that each employ an administrator who is spread thin between finance and operations can share those roles so one individual can focus on finance for the two districts and the other can focus on operations.
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Add additional staff, if needed, to allow the CFO to oversee and have time to think and plan what the priorities of the department are. Take the time to learn about AI or macros/pivot tables in Excel, as these efficiencies can greatly improve your team's productivity.
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Assume responsibility for your tasks and do what is necessary to have the tools you need to accomplish them, i.e., education, technology, software, etc. Join professional associations to collaborate with others in similar roles and learn which tools are available to you.
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The size of the organization really matters. In a small system, where adding specialized staff will be difficult, I would look to augment tasks with outsourced support; target the needs with specific knowledge to get the work done. Look to a BOCES or Ed Services Provider to partner with other small districts. In a larger organization, you shouldn’t be doing administrivia — it isn’t a good use of your time. Look to partner with a different part of the organization to build some efficiencies to allow for position consolidation.
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I use computer workflow as often as I can to help with efficiency or imports, etc. I also maintain lists of duties and those that could be reassigned, should I have the opportunity. For example, we recently hired an E-Rate consultant and realigned duties between HR and Finance a few years ago.
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Investing time now to streamline processes and procedures to increase efficiency in the long run may seem like a daunting task, but it will pay off in the long run. Utilizing your existing software to the full extent to replace manual tasks — even if it means reaching out to see if something is possible — will help. Many times, there are things your ERP software can do that you aren’t even aware of.
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Early in my career, I definitely used the SBA calendar/handbook that Questar Ill puts together. It helped ensure that I wasn’t missing critical items. I would also highly recommend leaning on your counterparts in other districts. Our business officials’ group within my BOCES has been such a great support system. We reach out to each other with any questions or issues that arise. It’s a great way to get feedback, different perspectives, or to vent. Lastly, AI software is a game-changer. I still don’t use it as much as I could, but it makes life so much easier when I do. Newsletters, district correspondence, etc.
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I am working on creating a job tasks listing for myself. I have only been in this role just over a year, so I am learning as I go. Using AI software to an extent has helped tremendously, even just with wording memos and emails. I used to spend so much time articulating emails to ensure professionalism. We use Google Sheets and Excel. It is a must in any accounting role.
Prioritizing needs, wants, and “free” time for a business official can be overwhelming, but you don’t need to feel alone. This is what ASBO International is all about: supporting and sharing stories that help school business officials at all levels be their best selves.
Thank you to the responders of this survey! The time that they took to provide real-world/experience advice, along with encouragement, is better than any research online.